Frequently asked questions
What is Fonmoney?
Fonmoney is an online service that allows you to conveniently and easily transfer money to different countries. Fonmoney allows you to directly transfer money to a bank account, saving up to 90% of transaction fees compared to other financial institutions.
With Fonmoney you can also send mobile phone credit worldwide.
Is Fonmoney is a secure website?
Your money and your personal data are 100% secure. The website has a SSL certification, which guarantees that your data will be handled discreetly and in confidence and will not be passed on to third parties.
How is Fonmoney licensed and regulated?
Remitance UK
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.
Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.
Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.
Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0
The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.
What does FCA mean?
FCA (Financial Conduct Authority) is the UK financial authority under whose Fonmoney is licensed as a money transfer company. License number FRN 722528.
What does BDE means?
The Spanish Bank (Banco de España, or BDE) is a public law entity which performs the function
of the national central bank in Spain. It is also the Spain's national competent responsible for
the supervision of the Spanish banking system and other financial intermediaries operating in
Spain.
These functions are carried out within the European institutional framework, of which the
Banco de España forms part as a member of the European System of Central Banks (ESCB) and
the Eurosystem, among another authorities.
It is under the supervision of the BDE that Fonmoney provides its services throughout the
European Economic Area (EEA), through its subsidiary Mi Envío Entidad de Pago, S.L. and under
licence number 6926.
Where can I find reviews about Fonmoney?
You can find customer reviews on the Trustpilot Portal.
If you are using our services (online money transfers or online mobile top-ups), we would be happy if you reviewed us. Your opinion and experiences matter to us!
Who do I contact if I need help?
Do you have questions about your transactions, or require additional information about our services? If you do, just ask our Customer Support at [email protected]! We are happy to answer any questions that may come up.
How is my money protected?
Where we are required to segregate your funds, we do so by placing the funds in a segregated account (known as a ‘safeguarding account’) at Raiffeisen Bank International AG, Vienna, Austria.
As an FCA-authorised payment institution, funds held with us are not covered by the Financial Services Compensation Scheme. Instead, we segregate your funds in a safeguarding account, which means those funds would be separated from our other assets in the event of our insolvency and used to repay you and other clients.
Raiffeisen Bank International AG provides us with safeguarding accounts but does not monitor the funds we place on the safeguarding account or how we operate these accounts. As an FCA authorised payment institution it is our responsibility to segregate funds.
Do you want to send money to Cuba?
For more information click here.
Any more questions about transferring money with Fonmoney?
Learn more about money transfer with Fonmoney here.
Any more questions about mobile top-ups with Fonmoney?
Learn more about top-ups with Fonmoney here.
What is Multi-Factor Authentication (MFA)?
Multi-factor Authentication (MFA) provides an extra layer of security to your account in addition to your username and password which may be stolen by hackers.
With MFA the user is required to enter a verification code produced by an Authenticator App on your phone.
If you already have MFA but have lost the access to the Authenticator App then contact our customer support.
Popular Authenticator Apps
Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
